Privacy policy

1. Introduction

ANDREA ĐOKOVIĆ PR TRGOVINA NA MALO CVEĆEM I PRODAJA KAFE CVEĆKA BEOGRAD (STARI GRAD) (hereinafter: the Seller) respects the privacy of its customers and is committed to protecting their personal data.

This Privacy policy describes how we collect, use, store and protect your personal data.

2. Data we collect

We collect the following personal data:

• Identification data: first name, last name
• Contact data: email address, phone number
• Delivery data: delivery address (street, city, postal code)
• Transaction data: order information, payment method

3. Purpose of processing

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communication about your order
• Delivery of products
• Resolving complaints and providing customer support
• Meeting legal obligations
• Improving the quality of our services

4. Legal basis for processing

We process your personal data on the basis of:

• Performance of a contract (fulfilling your order)
• Legal obligations (accounting and tax regulations)
• Legitimate interest (improving services, fraud protection)
• Your consent (marketing communication)

5. Sharing data with third parties

We may share your personal data with:

• Raiffeisen banka A.D. - for payment processing (using the 3D Secure protocol)
• Courier services - for delivering products
• IT service providers - for maintaining the site and the database

We never sell your personal data to third parties.

6. Data protection

We apply appropriate technical and organisational protection measures:

• SSL/TLS encryption of data
• 3D Secure protocol for card payments
• A secure database with controlled access
• Regular updates of security systems

7. Data retention

We retain your personal data as follows:

• Transaction data: 10 years (accounting regulations)
• Order data: 2 years
• Marketing consent: until consent is withdrawn

8. Your rights

You have the following rights regarding your personal data:

• Right of access - you may request a copy of your data
• Right to rectification - you may request correction of inaccurate data
• Right to erasure - you may request deletion of your data
• Right to restriction of processing
• Right to data portability
• Right to object - you may object to processing for marketing purposes

9. Cookies

We use cookies for:

• Operating the shopping cart
• Tracking the user session
• Remembering your chosen language
• Visit analytics (Google Analytics)

You can disable cookies in your browser settings, but some features of the site may then be limited.

10. Contact

For any question about the protection of personal data you can contact us:

• Email: info@cvecka.rs
• Phone: 064 432 2462 / 065 203 3809
• Address: Dzordza Vasingtona 50, 11158, Belgrade (Stari Grad)

11. Right to lodge a complaint

You have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection if you believe that the processing of your personal data is unlawful.

Commissioner for Information:
Bulevar kralja Aleksandra 15, 11000 Belgrade
Tel: +381 11 3408 900
Email: office@poverenik.rs